Terms & Conditions

    Last updated: 9/30/2025

    1. Booking and Confirmation

    By booking a tour with Survivaloffer Private Tours, you agree to these terms and conditions:

    • All bookings are subject to availability
    • A confirmation email will be sent within 24 hours of booking
    • Your booking is confirmed only upon receipt of full payment
    • We reserve the right to decline any booking at our discretion

    2. Payment Terms

    • Full payment is required at the time of booking
    • We accept major credit cards and online payment methods
    • All prices are quoted in Malaysian Ringgit (RM)
    • Prices are subject to change without prior notice
    • Payment confirmations will be sent via email

    3. Cancellation and Refund Policy

    By the Customer:

    • Cancellations made 7+ days before tour: Full refund minus 10% processing fee
    • Cancellations made 3-6 days before tour: 50% refund
    • Cancellations made less than 48 hours before tour: No refund
    • No-shows are not eligible for refunds

    By Survivaloffer Private Tours:

    • We reserve the right to cancel tours due to unforeseen circumstances
    • In case of cancellation by us, you will receive a full refund or alternative date
    • Force majeure events may result in cancellation without liability

    4. Rescheduling

    • Rescheduling requests must be made at least 48 hours in advance
    • One free rescheduling is permitted per booking
    • Additional rescheduling requests may incur a fee of RM 50
    • Rescheduling is subject to availability

    5. Tour Participation Requirements

    • Participants must arrive at the meeting point 15 minutes before tour start
    • Valid identification must be presented upon request
    • Children under 5 years old can join tours free of charge
    • Participants must follow safety guidelines and guide instructions
    • We reserve the right to refuse service to intoxicated individuals

    6. Health and Safety

    • Participants must disclose any medical conditions that may affect the tour
    • The towers have accessibility features for guests with mobility issues
    • Please inform us in advance of any special requirements
    • We follow all health and safety regulations

    7. Photography and Filming

    • Personal photography is permitted in designated areas
    • Commercial photography requires prior authorization
    • Drone usage is strictly prohibited
    • Photos taken by our guides may be used for promotional purposes

    8. Liability and Insurance

    Survivaloffer Private Tours maintains liability insurance for all tour operations. However:

    • We are not liable for loss, theft, or damage to personal belongings
    • Participants join tours at their own risk
    • We recommend purchasing travel insurance
    • Our liability is limited to the cost of the tour

    9. Force Majeure

    We shall not be liable for failure to perform our obligations due to circumstances beyond our control, including but not limited to natural disasters, government restrictions, strikes, or other force majeure events.

    10. Governing Law

    These terms and conditions are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of Malaysian courts.

    11. Contact Information

    For any questions regarding these terms and conditions:

    • Email: info@survivaloffer.com
    • Phone: +60 12 345 6789
    • WhatsApp: +60 12 345 6789